How 5 Tech Giants Make Their Billions [2019 Edition – Infographic]

At a glance, it may seem like the world’s biggest technology companies have a lot in common. For starters, all five of the Big Tech companies (Amazon, Apple, Facebook, Microsoft, and Alphabet) have emerged as some of the most valuable publicly-traded companies in the world, with founders such as Jeff Bezos or Bill Gates sitting …

5 things I learned playing beach volleyball that changed my professional life

[Originally posted on my LinkedIn profile] Volleyball is my favorite team sport. I simply love it. I’ve been playing indoor volleyball for almost 22 years (dang!) and shortly after I moved from Italy to California 5 years ago, I decided to focus more on beach volleyball. Learning how to play this sport, that is extremely different from indoor, …

FREE UX design resources 2018: templates, tools and inspiration

As UX professionals, it’s important that we stay on top of our game when crafting web and mobile experiences for people to enjoy. That means we have to keep our eyes peeled at every opportunity. But user experience design is more than just knowing the latest trends; having a virtual toolbelt of reliable and useful …

Consumers willing to share Personal Data for Deals and better Customer Service

Consumer surveys have repeatedly shown the public’s ambivalence about digital privacy. When there’s a clear value exchange or concrete reason for information sharing, consumers will do it — but typically not without some hesitation. A new survey by YouGov, conducted for [24]7 in March, asked more than 1,000 US adults about their feelings on a …

Snapchat and Instagram Stories will disrupt Social Customer Care in 2017

Customer Service is undergoing a major evolution, with online communication moving away from private, anonymous, one-to-one channels toward public one-to-many channels that are mobile, social, and attached to real identity. In brief, social media is changing the entire business of customer service, posing great challenges and presenting new opportunities for brands. In the midst of …

How much do Influencers get paid?

Since January, more than 200,000 posts per month on Instagram, a picture-sharing app owned by Facebook, have been tagged with “#ad”, “#sp” or “#sponsored”, according to Captiv8, an analytics platform that connects brands to social media “influencers”. Hiring such influencers allows companies to reach a vast network of potential customers: the soccer player Cristiano Ronaldo has a combined following of 240m …

The Intricate Anatomy Of UX Design [Infographic]

We toss around the term "user experience" (UX) a lot, mostly as a shorthand for something like "where industrial design meets interface design." But to be perfectly honest, that tendency does this branch of design very little justice. The Disciplines of User Experience Design is a mega Venn diagram by Dan Saffer (given a pretty …