Why People Unfollow Brands On Facebook, Twitter, and LinkedIn?

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The folks at BuzzStream and Fractl conducted a survey with more than 900 respondents to better understand why people unfollow brands on social networks. And the infographic below, titled The Unfollow Algorithm, illustrates what they found.

Here’s are some key highlights:

  • On Facebook, 25 percent said that they unfollowed a brand’s official social media account in the last month.
  • On Twitter, 12 percent of Tweeters said that they unfollowed a brand in the last few days.
  • 49 percent said that they never unfollow brands on LinkedIn.
  • 21 percent said they will unfollow a brand if the content is repetitive and boring.
  • 19 percent said they will unfollow a brand on Facebook if it posts too frequently (more than 6 times per day).
  • 22 percent of the respondents said that “images” is the most preferred content type posted by brands.

Check out the infographic below for more insights.

20150317_Unfollow_Algorithm

[Source: Social Media Today]

Welcome Cinemagraph: the new fascinating visual trend that will change Advertising and Marketing

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What if there were an ad that you just couldn’t draw your eyes from? It’s oddly captivating, almost hypnotic, and it would halt your thumb from scrolling farther down your Facebook feed.

There’s one such creative format that is only now catching on as the digital world’s equivalent of the glossy magazine ad: cinemagraphs. And Facebook, along with its mobile photo network Instagram, wants more brands to try them out as it quietly introduces advertisers to the potential of this half-video, half-photograph style, according to digital marketing insiders.

“You’re going to start seeing a ton of these on Facebook,” said one advertising executive who has seen a guide produced by Facebook for marketers called “Hacking Facebook Autoplay.”

Cinemagraphs have been around for a few years, made popular by two artists well-known in ad circles, Kevin Burg and Jamie Beck (who created the Armani eyeglasses image above). The format is a type of GIF, a photo in which only a piece of the image subtly moves.

A cinemagraph created for Balenciaga by Burg and Beck’s Ann Street Studio.

 

The style has been used in ads on Tumblr created by Burg and Beck, and now Facebook is giving it a whirl.

“Because of autoplay, brands need to be doing more with this stuff,” the ad exec noted. “This is something that plays out with motion in the feed that’s cool.”

Some brands already have shared cinemagraph-style posts to Facebook, including Stouffer’s and Coca-Cola. One of the common uses is to depict steam wafting off a hot dish, for instance.

Facebook has only been able to support such creative because of its autoplaying video, which sets images in motion without users having to click a button. “Advertisers buy it just like video,” the ad insider explained.

A cinemagraph created at Inkaterra La Casona by Burg and Beck’s Ann Street Studio.

Just last week, Facebook updated Instagram to allow videos to play on a loop, which could help brands post cinemagraphs there because they are set to constantly repeat.

Burg and Beck have done Tumblr ads for Saks Fifth Avenue and Lincoln Motor Co. It’s helped luxury brands like Chopard with creating cinemagraphs for organic social campaigns.

The duo said they were just playing around when they discovered this idea of “isolated motion,” Burg said in a phone interview this week.

They thought the format would be ideal for advertising. “People can’t stop staring at them,” Burg said. “Isn’t that what advertisers want?”

A third of the projects they do with brands include cinemagraphs, and the artist agreed that their clients are just now planning how to get them on Facebook and Instagram.

A cinemagraph created for Ecco Domani by Burg and Beck’s Ann Street Studio.

 

Burg and Beck have even talked with Facebook’s team to consult on projects because of how complicated the format is. It could take weeks in production to create a cinemagraph, they said.

“We’ve had all kinds of new inquiries [from brands],” Beck said. “They don’t want video that’s so noisy; they want a cinemagraph because it has more elegance.”

A cinemagraph created for Lincoln by Burg and Beck’s Ann Street Studio

[Source: Adweek]

2015 Worldwide Trends and Data for Digital, Social and Mobile [Global + 30 Country Reports]

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The wonderful folks at GlobalWebIndex have been great partners to WeAreSocial over the years, most recently helping them to put together a superlative report on digital stats from around the world.

Look through We Are Social’s comprehensive new Digital, Social and Mobile Worldwide in 2015 report, and it’s clear why fast-growth markets are now so important to digital and social trends: regions such as APAC and LatAm contain online populations which are not only vast in size but which are growing at phenomenal year-on-year rates.

What’s more, GlobalWebIndex’s data shows that digital consumers in these fast-growth/emerging markets are some of the most engaged when it comes to online behaviour. They’ve been tracking the daily time that people spend on various forms of media since 2012; by asking 170,000 annual respondents how long they typically devote to the internet as well as online and offline forms of TV, press and radio, they’ve been able to build a detailed profile of daily media behaviors. The results show that the internet is capturing more and more of our time each day – with total hours spent online via PCs, laptops, mobiles and tablets growing from 5.55 in 2012 to 6.15 in 2014.

One of the drivers of this is still-increasing levels of engagement with social networks, which have climbed from a daily average of 1.61 to 1.72 hours over the period in question. This offers important food-for-thought given that some commentators still like to proclaim the “end of social networking”. In actual fact, we’re spending more time on networks now than in the earlier part of the decade – with the rise of the mobile internet, and the ability it affords us to connect to a still-widening range of networks at any time and from any location, being a major driver of this.

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Click image to enlarge: Average number of hours per day spent using social networks, by country. NB: GlobalWebIndex have calculated these average times using data for all internet users (including those who do not use social media at all), whereas the figures in We Are Social’s Digital, Social, & Mobile 2015 report are averages based on the same source data, but which do not include the data for non-social media users.

That said, engagement with social networking can vary significantly from country-to-country. Typically, it is highest in fast-growth/emerging nations where online populations are skewed towards young, urban and affluent demographics (all of these being characteristics which increase an individual’s likelihood of being a social networker).

The Philippines posts the highest figure of all (with a sizeable 3.42 hours), but LatAm countries follow very closely behind. It’s hardly a surprise that there’s a very strong correlation with usage of the mobile internet here; where the mobile web scores well, we typically see social networking accounting for large amounts of daily media time too.

At the other end of the spectrum, we find the lowest amounts of time being devoted to networks in a number of mature markets; here, internet penetration rates are normally very high, meaning the corresponding online populations have a much broader / higher age profile, and are more representative of the country’s total population.

In short, older segments are better represented in mature nations but are some of the least enthusiastic about social networking – something which has an obvious impact on national averages. Japan appears at the very bottom of the table, with just 0.30 hours spent on networking per day; the lack of enthusiasm for networks generally – and for Facebook in particular – are key local factors in this market. Behind this are other mature APAC markets such as Australia as well as most of the European countries tracked by GWI.

Given these geographic and demographic patterns, it’s hardly a surprise that internet users in fast-growth nations are also the biggest “multi-networkers” (those who maintain accounts on the highest number of social platforms). Indonesia tops the table here, with internet users typically being members of 7.39 networks, but it’s in China where people are most likely to actively use the greatest number of social networks (4.27 per internet user). That there are so many local platforms in China is a major contributor to this, as is the fact that leading global names such as Facebook are not as off-limits as is often assumed.

In some studies – especially those based on data from passively collected analytics – it’s still common to see Chinese usage of Facebook, Twitter and similar sites recorded as zero. This is a major mistake; there are in fact a number of ways that Chinese internet users are bypassing official restrictions on social networks, including accessing via apps (16% in China say that they have used the Facebook app in the last 30 days, and a look at the top apps being downloaded in China on a daily basis shows that Western social networks feature very prominently within the list).

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Click image to enlarge: Average number of active social media accounts maintained by internet users, broken down by age and by country.

Significantly, VPN (Virtual Private Network) apps are also being widely downloaded in China – with these tools representing the other major access route for those Chinese users looking to bypass official restrictions. Close to a fifth of online adults in China in fact say they’ve used a VPN in order to access restricted websites or social platforms.

Not only does this trend underline the potential limitations of using passively collected, geo-located data in isolation – which can over-estimate the size of social audiences in markets such as the USA, Netherlands, South Korea and Sweden, where VPN and Proxy servers tend to be located – it also emphasizes the growing futility of attempting to prevent national audiences from accessing certain sites. Most clearly of all, though, it demonstrates why networking behaviors in China – as well as in many other fast-growth markets – are much more diversified and sophisticated than is often assumed.

[Source: We Are Social]

3 hot-topics for your eCommerce: Social Users, Webrooming and Showrooming

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2014 has seen the most concerted efforts so far by some of the world’s biggest social networks to integrate e-commerce into their platforms. And, as a recent GWI Commerce report shows, it’s a move which is likely to resonate with significant sections of the social audience.
Globally, 7 in 10 active Facebook users say they have bought a product online in the past month, with the equivalent figure among Twitter’s active user base climbing to approach the three-quarter mark.
What’s more, a quarter of internet users say that social network-based retail stores make them more likely to purchase online – with a notable peak among Twitter users. In this context, it’s not hard to see why both Twitter and Facebook are trialing ‘Buy’ buttons in the hopes of opening up new and lucrative revenue streams.

20141119_social_VS_ecommerce_chart

Let’s also take a look at the impact of webrooming (where products are researched online but bought in-store) and showrooming (when items are tested in-store and then purchased online).
With the chart looking at the ratio of online researchers to buyers across nearly 30 different product categories, it’s clear that there are some big differences in evidence.
Where the ratio is above 1 – meaning there are more researchers than purchasers – the products in question are susceptible to webrooming. Perhaps unsurprisingly, this is most likely to be taking place for big-ticket items such as cars, laptops, mobile phones, tablets and games consoles. Internet users might be discovering and researching them online, but the purchase journey is being completed inside a physical retail environment – whether to take advantage of customer service, to “test” the product or to gain a sense of reassurance about their financial outlay.
In contrast, many other categories have more purchasers than researchers and hence have a ratio below 1. Some of these products are simply too low in value, or else are purchased so habitually or on the basis of deals, that no research is necessary. But there are others where a degree of showrooming is likely to be taking place – as with clothes and shoes. Evidently, some consumers are using retail stores to find correct styles and sizes, but then purchasing the products online to get the best prices. And this is a trend that’s likely to have special importance as we approach the Christmas period when people invest greater amounts of time and energy in locating the best presents.

20141119_showrooming_webrooming_ecommerce_chart

5 Things You Should NEVER Do on Social Media

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Let’s try to be creative during this summer!

Here’s an handy infographic I made for you, take a look while you relax on a sunny beach, sit on a train in your road trip or wherever you’re enjoying your vacation.

If you find yourself doing one of those things… let’s try to change before your next selfie! ;-)

Here’s 5 things you should really never do on Social Media:

  1. Like your own status
  2. Use hashtaghs as spaces
  3. Sign your own comment
  4. “Certificate” your name
  5. Forget private messaging

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